Limited Warranty on Product and Installation

Gigantic Signs offers a Limited Warranty covering any defects in materials or workmanship, on all products manufactured and installed by Gigantic Signs. This includes only those products that have been installed by Gigantic Signs or their agents and for which Gigantic Signs has received full payment for providing the installation and project management. All invoices must be paid in full before any warranty claims can be accepted and all warranty claims must be made within the warranty period specified.

During the first year after the original date of installation, a factory authorized Service Contractor will supply all labor required to correct any warrantable issue. This Warranty covers only parts and labor, only on those products found to be defective by Gigantic Signs, for claims made within one year after the original date of installation by Gigantic Signs. Parts and labor may only be provided by Gigantic Signs under this warranty. Any unauthorized service, repair, removal or re-installation of the product by another installer will void all warranty coverage. Gigantic Signs must be notified promptly, of any warranty claims, within the warranty period, before any service or repair is attempted.

Labor will only be covered or provided when the sign has been installed without the need of special access equipment. The cost of special high access equipment (eg. Cherry picker or scissor lift. ) and/or ticketed high access personnel is not covered. Neither is the cost for any associated statutory or regulatory requirements for permits, traffic
management and the like.

For a period of two years after the original date of installation, Gigantic Signs will, at our option, repair, replace or issue credit for parts found to be defective by Gigantic Signs, after the inspection and return of all defective product to our plant. During the second year, there is no coverage for any labor charges.

Certain materials used in the manufacturing of your product may also carry an extended manufacturer’s warranty that covers the cost of the replacement material only, but not the labor to replace it. We will assist with filing of those warranty claims, if any, after the first two years.

Exclusions

LED price signs and electronic message centers carry a pass through warranty only, direct from the manufacturer to the end user. Gigantic Signs does not warranty these items or cover labor. As consumables, lamps, bulbs and neon tubes are excluded from any coverage under this warranty. Electrical devices (drivers and LED light modules) do carry a manufacturers’ warranty the covers replacement of the productonly, not labor. We do assist customers in obtaining replacement product under the original manufacturers’ warranty.

Physical breakage of plastic, glass, lamps, bulbs and tubes is specifically excluded from all coverage under this warranty. This Warranty does not cover any shipping, handling, consequential or other incidental costs or charges. This warranty does not cover any damage resulting from neglect or failure to regularly maintain or clean the signage. This warranty does not cover normal wear and tear or damage resulting from any abuse, misuse or improper installation. This warranty does not cover loss or damage due to windstorm, lightning, hurricanes, earthquake, accident, vandalism, impact, electrical main faults, flying or falling debris, flooding or water damage, fire, explosions, riots, civil disorders, acts of God or any other event beyond the control of the manufacturer.ign ProducWarranty*

Contact Our Warranty Claims

Gigantic Signs limits any returns to miss‐shipments, returns for repair or warranty claims. We do not accept any returns for credit, refund or for any other reason. All Warranty claims must be made within two years of the date of installation. Product may not be rejected or returned without Gigantic Signs written approval. All returns must have prior authorization in the form of an RMA number. Neither incoming nor outgoing freight is included in our warranty coverage. Any product that is returned, that Gigantic Signs finds to be defective and under warranty, Gigantic Signs may at its option, repair, replace or issue credit. Non warrantable product or product found not defective will be returned at the customer’s expense or scrapped within 30 days of notification.

Limited Warranty, Limitation of Liability and Remedy

Limited Warranty and Remedy

Except as provided herein, Seller expressly excludes and disclaims all warranties, expressed or implied, including, without limitation, any implied warranty of merchantability or fitness for a particular purpose, and the warranty which follows is in lieu of any and all other obligations or liability on Seller’s part. Seller agrees that for a term of two years from the date the product is installed by Seller, that they will, at Seller’s option, repair, replace or refund the purchase price, for products which are defective in materials or workmanship or which fail to meet specifications Buyer has provided and have been accepted by Seller. This limited warranty does not extend to conditions causing any claimed defect which are within the control of the Buyer such as misuse, neglect, improper installation, inadequate maintenance, repair or alteration of the product or deterioration or damage to the product due to environment. Nor does said warranty cover accidental or intentional damage to the product.

Warranty Claims

Written notice of any claimed defect within the warranty period must be presented to Seller immediately upon Buyer’s discovery of the defect and Seller shall be given the right to inspect and test the products claimed to be defective. Seller will provide Buyer with written instructions regarding return of any products to Seller for inspection and testing or for replacement or repair. Buyer agrees it will not return products to Seller without Seller’s written authorization and instructions regarding shipment and shall be responsible for all shipping costs relating to these claims. To be valid, any claim of a breach of warranty (including warranty claims relating to replacement parts or products) must be made within the two year term of the warranty dating from the date the product was originally installed by Seller.

Limitation of Liability

Under no circumstances will Seller be liable for any incidental or consequential damages or for any other loss, damage or expense of any kind, including loss of profits arising in connection with this agreement or with the use of, or inability to use Seller’s products furnished under this agreement. Seller’s maximum liability shall not exceed, and buyers remedy is limited to, the repair or replacement of the defective part or product, or at Seller’s option, the return of the product and refund of the purchase price. This remedy shall be Buyer’s entire and exclusive remedy.

Shipping Damages

Shipping damages are the responsibility of the Common Carrier. Seller does not assume responsibility for damage to the product in either the original shipment or during the exchange of the whole or part. The consignee or Buyer must inspect all products immediately upon receipt for damage or defect. Visible damage must be noted on the delivery receipt before accepting delivery. Concealed damage must be reported to the carrier within 2 days after receipt of the shipment and a concealed damage report requested. The liability of the Seller for shipping damages ceases with the acceptance of a shipment in good order by the carrier. Freight claims must be filed by the Buyer or consignee. Seller will cooperate with the Buyer in providing useful aids in settling claims.